Contact support
Email hello@reignitor.com.
What to include
Section titled “What to include”The more of this you send, the faster we can help:
- The email address on your Reignitor account.
- What you were trying to do, and what happened instead.
- The page address from your browser, for example the canvas link.
- The exact wording of any error message.
- A screenshot, if you can.
- For a render problem, the name of the project and roughly when you started the render.
Common requests
Section titled “Common requests”| You want to | Do this |
|---|---|
| Change the email on your account | Email us from your current address. |
| Permanently erase your data | Close your account, then email us. See Delete your account. |
| Get a copy of your data | Email us. We reply within one month. |
| Use a well-known brand you represent | Email us with proof that you are its agency of record. |
| Report a security issue | Email us with the details. |
| Question a charge | Check your invoices under Plans > Manage Billing first, then email us. |
Before you write
Section titled “Before you write”These answer many questions straight away: